Hello Research

A simple Hello can lead to a million things

It all starts with ‘Hello’. Have you ever noticed how every conversation starts with Hello, whether it’s in person, on the phone or via email… Hello, or some form of Hello is generally the first word spoken and we’d love to say ‘Hello’ to you.


As staggering as this is to believe, I’ve just read an article published by a leading supermarket that a lady aged 92 has just placed her first online shopping order. Better still, she is absolutely thrilled with the service. This is surely amazing news... isn’t it?

I love hearing about our older and respected generation embracing new technologies such as online shopping. Though actually online shopping could be more suited to the older generation anyway, given the younger are more mobile? 

I’d love to think my parents, who are in their 70’s, would be happy to shop online but the reality is I’m more than happy they can do the simple things like send a text.  They live in an era where ‘online’ is a word they brush aside with an “oh I can’t do that” or “I’m not interested” and happily they still enjoy shopping per se. It’s part of their routine; almost habitual they seldom veer off course.

No doubt the time will come when everyone will be able to shop online, but in the back of my mind I wonder to what degree will people still want to ‘touch and feel’ certain products? Surely even the young mum’s in their 20’s will still want to go shopping to get that touchy, feely and important ‘quality’ experience.

Maybe this is simply retail v supermarket shopping? I have friends that don’t want to run around a supermarket, yet I’m confident they still get a buzz when they go shopping for clothes and experience the sense of seeing, touching, trying on and ultimately walking around with a shopping bag that screams ‘I’m excited, I’ve got something new’. Or maybe this just comes down to us all as individuals, and how we feel at that ‘ready to buy’ moment!